Refund & Return Policy

Last Updated: July 10, 2026

At Dresza, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and packaging must be intact.
• The item must not show any signs of use, damage, stains, perfume, or alteration.
• A valid proof of purchase or order number is required.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products purchased during clearance or final sale.
• Gift cards.
• Items marked as "Non-Returnable" on the product page.
• Products returned without original tags or packaging.
• Items damaged due to misuse or improper handling after delivery.

Return Process

To initiate a return:

1. Email us at thedresza@gmail.com with your order number and the reason for the return.
2. If your request is approved, we'll provide return instructions.
3. Pack the product securely in its original packaging.
4. Ship the item according to the instructions provided by our support team.

Please do not return products without receiving confirmation from our customer support team.

Refunds

Once your returned item is received and inspected, we'll notify you of the status of your refund.

If approved:

• The refund will be processed to your original payment method.
• Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.

Shipping charges (if any) are non-refundable unless the return is due to an incorrect, defective, or damaged product.

Exchange Policy

We offer exchanges for:

• Incorrect item received.
• Wrong size (subject to stock availability).
• Damaged or defective products.

Exchange requests must be submitted within 7 days of delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Your order number.
• Clear photos of the product.
• Photos of the package (if applicable).

We'll arrange a replacement or refund after verification.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the product meets our return eligibility criteria.

Late or Missing Refunds

If you haven't received your refund:

• Check your bank account or payment method.
• Contact your bank or card issuer, as processing times may vary.
• If you still need assistance, contact our customer support team.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Email: thedresza@gmail.com

We're committed to making your shopping experience with Dresza smooth, secure, and enjoyable.