Replacement Policy

Last Updated: August 17, 2026

At Dresza, we take pride in delivering quality products and ensuring a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or has a manufacturing issue, you may request a replacement in accordance with the terms outlined below.

Eligibility for Replacement

You may request a replacement if the product meets any of the following conditions:

• The product received is damaged or defective.
• You received an incorrect product, size, color, or variant compared with your order.
• The product has a manufacturing defect that was present when delivered.
• The product is missing an essential component or accessory included with the original order.

Replacement requests must be submitted within 48 hours of delivery.

Conditions for Replacement

To qualify for a replacement, the product must meet the following conditions:

• The product must be unused, unworn, unwashed, and in its original condition.
• Original tags, labels, packaging, and accessories must be retained.
• The product must not have stains, perfume marks, alterations, or signs of misuse.
• A valid order number or proof of purchase must be provided.
• Clear photographs or videos may be required to verify the issue.

How to Request a Replacement

To request a replacement, please follow these steps:

1. Email us at thedresza@gmail.com within 48 hours of delivery.
2. Mention your order number and clearly explain the reason for the replacement.
3. Attach clear photographs of the product and packaging showing the issue.
4. Our support team will review the request and confirm whether the product qualifies for replacement.
5. If approved, we will provide the necessary instructions for returning the product.

Please do not send any product back without receiving confirmation from our customer support team.

Replacement for Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery. We may request photographs or videos of the product and its packaging for verification.

After verification and approval, Dresza may arrange a replacement with the same product, subject to availability.

Replacement for Incorrect Products

If you receive an item that is different from the product you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange a replacement with the correct product, subject to availability. Please retain the incorrectly delivered product and its original packaging until our support team provides further instructions.

Size Replacement

Size replacement may be available depending on the product and stock availability.

• The replacement request must be submitted within 48 hours of delivery.
• The product must be unused, unworn, unwashed, and in its original condition.
• All original tags and packaging must be intact.
• The requested replacement size must be available in stock.

Size replacement is not guaranteed and is subject to product availability.

Non-Eligible Replacement Requests

Replacement requests may not be accepted in the following situations:

• The replacement request is submitted after the applicable replacement period.
• The product has been worn, washed, altered, or used.
• The product has stains, odors, perfume marks, or other signs of use.
• Original tags, labels, or packaging are missing.
• The product has been damaged due to improper handling or misuse after delivery.
• The product was purchased during clearance or final sale, where specifically marked as non-replaceable.
• The item is specifically marked as non-returnable or non-replaceable on the product page.

Replacement Shipping

If the replacement is approved because you received a damaged, defective, or incorrect product, Dresza will provide further instructions regarding the return and replacement process.

For size-related replacement requests, any applicable shipping or handling charges may depend on the circumstances of the request.

Replacement Availability

All replacements are subject to product availability.

If the same product, size, color, or variant is unavailable, our customer support team will contact you and provide the available options.

Inspection and Approval

All replacement requests are subject to verification and inspection. Submitting a replacement request does not automatically guarantee approval.

Our team will review the information, photographs, product condition, and order details before confirming the replacement.

Contact Us

If you have any questions regarding our Replacement Policy or need assistance with a replacement request, please contact us:

Email: thedresza@gmail.com

We are committed to resolving genuine product issues fairly and making your shopping experience with Dresza smooth and convenient.